v1.0
Privacy Policy
How RiderScore collects, uses, shares and protects personal data belonging to riders and institutional users.
- Effective
- 19 August 2026
- Category
- Privacy & Data
Policies & Transparency
Every commitment we make, published and versioned
These documents are authored and maintained by RiderScore Technologies Ltd. Each one carries a version number and an effective date, and can be downloaded as a PDF for your records.
8 documents
- v1.0
Terms of Use
The terms that govern access to the RiderScore website, rider portal, institution workspace and APIs.
- Effective
- 19 August 2026
- Category
- Legal
- v1.0
Cookie Policy
The cookies and similar technologies used on RiderScore web properties, and how to control them.
- Effective
- 19 August 2026
- Category
- Privacy & Data
- v1.0
Responsible AI Policy
How RiderScore models are designed, governed, explained and contested, including inputs that are explicitly excluded.
- Effective
- 19 August 2026
- Category
- Governance
- v1.0
Rider Rights Charter
The commitments RiderScore makes to riders whose data appears on the platform, written in plain language.
- Effective
- 19 August 2026
- Category
- Riders
- v1.0
Complaints Handling Policy
How to raise a complaint or dispute with RiderScore, what we do with it, and the timelines we work to.
- Effective
- 19 August 2026
- Category
- Governance
- v1.0
Security & Compliance Overview
A plain-language summary of the security controls, tenant isolation model and compliance posture of the RiderScore platform.
- Effective
- 19 August 2026
- Category
- Security
- v1.0
Frequently Asked Questions
Common questions from riders and institutions about scores, data, consent, corrections and access.
- Effective
- 19 August 2026
- Category
- Riders
Platform trust information
Hosting and platform-level security information for this deployment is published separately by our hosting provider.
View the platform Trust CenterTalk to a human
- Privacy & data requests — privacy@riderscore.co.ke
- Security reports — security@riderscore.co.ke
- Complaints — complaints@riderscore.co.ke